| About Us This web site is owned and operated by The Toy Shop UK who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: The Toy Shop UK 31 Congleton Road Biddulph Staffordshire ST8 6DY United Kingdom Phone: 01782 511111 Fax: Email: sales [at] thetoyshopuk [dot] co [dot] uk Registration Number 06648836 Company number: <06648836> |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Post and Packing For security reasons we will only ever use trackable delivery methods and ones that require signature on delivery. When you receive the Product you must inspect it for any defects or non-conformity within 14 days. After this period, you will have accepted the Product. If your goods fail to arrive within 7 days of dispatch (UK only) please contact us and we will investigate. If your goods fail to arrive within 28 days of dispatch, you will have the option of a full refund or a replacement shipment. If your goods arrive faulty or damaged, we will provide a full refund or dispatch new goods as soon as possible after original goods have been returned at customer's cost and inspected by us. There are some exceptions to this. See our full returns policy for more detail. Customers outside the UK: All orders from non-UK addresses must contact sales before ordering. We reserve the right to cancel any non-UK orders for any reason. Please note that your card is not charged immediately. SHIPPING COSTS - IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS. We are very happy to ship internationally. You are responsible for any customs or import fees, if any. We can not calculate those for you, you must check locally. It is extremely difficult to be able to calculate accurate shipping quotes for international shipments. For example courier’s prices may be based on either the volume (size) or the weight of the order. Insurance prices will vary with the value of the item and so on. At the time you place your order, shipping costs are calculated on the basis of the order price, not the weight, so some shipping prices will not be accurate. We will contact you by email within 24 hours with ACTUAL shipping costs. You will need to take no further action. We will process your order with the new ACTUAL shipping cost NO SOONER THAN 48 hours after you place your order. This is to give you time to let us know if you want to cancel your order if you believe the actual shipping costs are too high. If you are still unsure about this or want to know more, email us. |
| Delivery Schedule Product Availability and Delivery: Goods are generally dispatched within 7 working days of payment clearance. Customers within the mainland United Kingdom will receive our Standard Delivery service Royal Mail Special Delivery, guaranteed next working day delivery. In the unlikely event that an item is out of stock we will get hold of it as quickly as possible, and when we receive it will send it to you via the standard 2-4 working day delivery service. Our web site is regularly updated throughout the day, to ensure that we provide accurate details. However, we cannot guarantee availability. Orders may be subject to change. We will contact you as soon as possible if this is the case. If the new delivery date is unacceptable to you, you have the right to cancel your order and receive a full refund. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. For security reasons we can only deliver to the cardholders/account holders address. Customers within the mainland United Kingdom will receive Standard Delivery (2-4 working days, if items in stock). If you place an especially high-value order we reserve the right to contact you for further confirmation of your order details, prior to authorisation. For security reasons we will only deliver to the cardholders/account holders address. . You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges We are not VAT registered and so do not charge VAT. |
| Credit Card Security All transaction information passed between this site and the Protx VSP Systems is encrypted using 128-bit SSL certificates. None of your cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing we pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. We offer a very simple and straightforward returns policy Cancellation (before dispatch) You have the right to cancel your order at any time before the products are dispatched, without charge. If you would like to cancel your online order for any reason, please be aware that we reserve the right to charge a 5% administration fee which will cover us for the cost of any credit card transactions. Cancellation and return (after dispatch) Once the products have been dispatched to you, you may return any product sold as new to us for a full refund of the purchase price (excluding shipping costs) subject to the following terms and conditions: * Written contact with us must be made within 7 working days of receipt of the order. Email will suffice. * Returned items must be in stock condition - unmarked, unopened and undamaged. All factory seals must be intact. * You are responsible for shipping product back to us, we suggest using insured and traceable services |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01782 511111 (International +44 01782 511111) or fax us on or write to us at 31 Congleton Road Biddulph Staffordshire ST8 6DY United Kingdom |
| Privacy Policy The Toy Shop UK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
